Please note We do not entertain any cancellations of orders as soon as the payment is made since we start the processing immediately.
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If you wish to enquire further about possible cancellation, please contact our customer support team at +91 76769 27904 or mail us at trigunasilksandfabrics@gmail.com
GIFT CARD POLICY
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Gift cards cannot be returned in exchange for cash.
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It can be redeemed only through a purchase made with Triguna Silks and Fabrics.
REFUND POLICY
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We do not offer Refunds as a Policy , however in extreme scenarios exceptions are made only if the product is found to be damaged or if an incorrect product is sent .
EXCHANGE POLICY
In the rare eventuality you wish to exchange a product, please be guided by the following:
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Please note that all our products are dispatched after a thorough quality check and for this reason we insist that you take a video while unboxing the package.While opening the package, Record the package from every angle and show the sealed packet on camera along with the printed shipment label.
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Record the unpacking of the product and check it thoroughly. If a defect is noted, please record the same clearly on a camera. Ensure that the video shot is uncut and shot continuously without any editing.
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Please be advised that the Unboxing Video is a mandatory to consider an exchange or return of saree arising out of defects / damages .
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Please be informed that the Products purchased during Discount Sale or any promotional period will not be eligible for Returns, Exchange or Refund.
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Only upon the return request approval.Please connect with our customer care executive before the shipping of the product back to us. 3% Payment Gateway Charges will be deducted from the purchase if requested for an exchange. The charges will promptly be converted to credit points which can be redeemed only on the next purchase.
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Acceptance of Exchange is denied to situations such as deviation in colours in the received product from what is shown in the website as we strive hard in taking professional pics and assist by sending daylight pics too.
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We understand that in some cases, you may not like the product you have received or feel that the product is different from what was shown. There might be several reasons for that. However, we have a strict ‘NO RETURN’ policy in such cases.
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We hope that people who buy products with beads and sequences understand that it has a tendency to come off. Even with good handling and shipping, this cannot be avoided and no returns can be accepted in such cases.
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Sarees that have the blouse portion cut, tasselled, Gift Cards and Sale items will not be subjected under the return policy.
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Write to us at @trigunasilksandfabrics in case of an exchange, with complete information - order details, the reason behind your intention to exchange the product. This should be done within 24 hours from the date of receiving the products for us to assess, validate and accept or decline an exchange.
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If you wish to exchange the saree due to a defect / damage please include the unboxing video along with the details mentioned in the above point.
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Triguna Silks and Fabrics will not accept any returns. An exchange if found not valid, a relevant reason will be provided to the customer.
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Exchange shipping – Once we confirm the acceptance of Exchange, kindly ship the product back to the following address - 118& 119, 1st floor, Sanjay Nagar Main Rd, MET Layout, Geddalahalii, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094.
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The customer will have to pay for their own shipping costs for returning their item. Shipping costs are non-refundable. Depending on the destination, the time taken for your exchanged product to reach you may vary.
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Triguna will not be held responsible for any damage that occurs to the saree after purchase which may be caused due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear.
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International Payments made are non refundable in any cases. Please order mindfull.
We appreciate your understanding!